House of Ride — Terms and Conditions

1. About us and these terms

These terms apply to every course, bundle and package you buy or use on our online academy. Please read them before you buy.

Who we are. The academy is run by House of Ride VOF ("House of Ride", "we", "us", "our"), a partnership registered in the Netherlands.

• Address: Orteliuskade 69-1, 1057 AN Amsterdam, the Netherlands
• Chamber of Commerce (KvK) number: 88900371
• VAT number: NL823807071B01
• Email: [email protected]

Who you are. "You" means the person who creates an account or buys a course. If you buy on behalf of a studio, gym or other business, "you" also means that business, and section 3 applies.

Accepting these terms. You accept these terms when you create an account or complete a purchase. You must be at least 18 years old to create an account, buy a course or use our courses.

Other documents. Our [Privacy Policy] explains how we use your personal data. The page for each course also forms part of your agreement with us, including what is included and how long you have access.

2. Your course licence

When you buy a course, you do not buy the course itself. You buy a personal licence to use it.

What you get. We give you a personal, non-exclusive, non-transferable licence to access and watch the course for your own learning, for the access period stated on the course page.

One person. Your licence is for one named person only: the account holder. Only you may log in to and use your account.

Two devices. You may use your account on up to two devices, such as a laptop and a phone. If you want to swap a device, contact us and we will help.

Downloads. Some courses include downloadable materials, such as workbooks, playlists or class plans. These are for your own use in your own teaching and training. You may not share, sell, publish or upload them anywhere else.

What you may not do. You may not:

• share your login details with anyone, or let anyone else use your account
• record, screenshot, download (other than the materials we offer to download), copy or redistribute any course content
• resell, rent, sublicense or give away your access
• use our course content to create, teach or sell your own competing course, training or certification

3. Studio and business packages

If a studio, gym or other business ("the Studio") buys a package of courses for its team, these extra terms apply.

• One seat per person. Each package includes a set number of seats. Each seat is for one named person, with their own login. The licence rules in section 2 apply to each seat holder.
• Seats cannot be transferred. Once a seat has been given to a person, it stays with that person. If they leave the Studio, the seat cannot be moved to someone else. The Studio can buy a new seat for a new team member.
• The Studio is responsible for its team. The Studio must make sure each seat holder follows these terms. If a seat holder breaks them, we may act on that seat under section 4.
• Business customers. The Studio buys as a business, not a consumer. The 14-day right of withdrawal in section 6 does not apply to Studio packages, unless we agree otherwise in writing.

4. Account sharing

Sharing an account breaks your licence. We monitor how accounts are used so we can protect our courses and the people who pay for them.

What counts as sharing. Signs of sharing include:

• your account being used on more than two devices
• logins at the same time from different devices or locations
• logins from locations or patterns that are not realistic for one person
• your login details being posted or passed on to others

How we check. We use login and usage data, such as IP address, device type, approximate location and login times, to spot sharing. Our [Privacy Policy] explains this in more detail.

What we may do.

1. Pause your access. If we see signs of sharing, we may pause your access straight away and contact you by email. You will have 7 days to explain or put things right, for example by changing your password and logging out of other devices.
2. Restore your access. If you give a reasonable explanation or the sharing stops, we will restore your access.
3. Remove your access permanently. If you do not respond within 7 days, if the sharing continues, or if it is clear that your account has been deliberately shared, sold or passed on, we may remove your access permanently.

No refund. If we pause or remove your access because of account sharing, you will not receive a refund for the course, or for the time your access was paused. This does not affect your right of withdrawal under section 6 for any purchase still within its 14-day period.

5. Buying a course

Course pages. Each course page tells you what the course includes, whether it has downloads, how long you have access, and the price. Please read it before you buy.

Prices and VAT. Prices are shown at checkout. Prices for consumers include VAT where it applies. We may change prices for future purchases, but a price change never affects a course you have already bought.

Payment. Payments are handled by Thinkific Payments, on behalf of our course platform Thinkific. We never see or store your full card details.

Your contract. Your contract with us starts when your payment is confirmed. We will send you a confirmation email with your order details and a copy of, or a link to, these terms.

Mistakes in prices. If a course is shown at a clearly wrong price because of an error, we will tell you before giving access. You can then choose to buy it at the correct price or cancel for a full refund.

Your account details. Please keep your account details accurate and up to date, and keep your password safe. Tell us straight away if you think someone else knows your password.

6. Your 14-day right to cancel and refunds

If you buy as a consumer, you can cancel your purchase within 14 days and get a full refund.

How long you have. You have 14 days from the day your payment is confirmed. You do not need to give a reason.

How to cancel. Email [email protected] before the 14 days run out, with your name, the email address on your account and the course you want to cancel. You can use the model form below, but you do not have to.

Your refund. We will refund the full amount you paid within 14 days of receiving your cancellation. We will use the same payment method you used to buy, unless you agree otherwise. Your access to the course ends when we process the cancellation, and you must delete any downloaded materials.

After 14 days. Once the 14 days have passed, purchases are not refundable, except where these terms say otherwise (see section 7) or the law requires it.

Business customers. This right applies to consumers only. It does not apply to Studio packages (section 3).

Model cancellation form

To: House of Ride VOF, Orteliuskade 69-1, 1057 AN Amsterdam, the Netherlands, [email protected]

I hereby give notice that I cancel my contract for the following course: [course name]

Ordered on: [date] · Name: [your name] · Account email: [your email]

Date: [date]

7. Course content, changes and certificates

Keeping courses up to date. We regularly improve our courses. We may update, re-film, reorder, add to or replace lessons and materials at any time, at no extra cost to you, as long as the course still covers substantially what was described on the course page when you bought it.

Bigger changes. If we make a change that significantly reduces what you paid for, or we need to withdraw a course before your access period ends, we will email you at least 30 days in advance. Where the change affects you more than in a minor way, you can choose to:

• move to a replacement course of similar value, or
• end your access and receive a partial refund for the access time you have not used

If a course has lifetime access and is withdrawn, we will tell you at least 30 days in advance so you can finish it and keep any downloads you are allowed to keep.

Technical availability. We aim to keep the academy available at all times, but it may sometimes be unavailable for maintenance or because of problems with our platform provider. If a course is unavailable for a long period through our fault, contact us and we will find a fair solution, such as extending your access.

Certificates. When you complete a course, you receive a certificate of completion. It confirms that you finished the course. It is not a professional qualification, licence or accreditation, unless the course page clearly says otherwise. You may share your certificate, but you may not alter it or present it as something it is not.

8. Health and safety

Our courses include physical exercise, including indoor cycling at high intensity, choreography and movements on and off the bike. Please read this section carefully.

• Check with a doctor first. Speak to a doctor or qualified health professional before starting any course if you have a medical condition, injury, heart or blood pressure problem, are pregnant or have recently given birth, or have not exercised for some time.
• Know your limits. Work at a level that is right for you. Stop straight away if you feel pain, dizziness, faintness, chest discomfort or shortness of breath, and seek medical help if needed.
• Set up safely. You are responsible for making sure your bike, equipment and space are safe, in good working order and set up correctly for your body.
• Teaching others. If you use what you learn to teach classes, you are responsible for the safety of your riders. This includes holding any qualifications and insurance your country or employer requires.
• Not medical advice. Our courses are for education. They are not medical, physiotherapy or nutritional advice, and do not replace advice from a qualified professional.

You take part at your own risk. This does not limit our liability where the law does not allow it to be limited (see section 10).

9. Our content and intellectual property

All course content belongs to House of Ride or the people who license it to us. This includes videos, audio, music mixes, text, workbooks, class plans, choreography, teaching methods, frameworks, course names, logos and trade marks. Apart from the licence in section 2, nothing in these terms gives you any rights in our content.

You may use the skills and knowledge you learn in your own teaching. You may not copy, publish or sell our course materials, or present our methods, frameworks or course names as your own.

10. Our liability to you

What we are responsible for. We are responsible for losses you suffer that are a foreseeable result of us breaking these terms or failing to use reasonable care and skill.

Limit for consumers. If you buy as a consumer, our total liability for any claim connected with a course is limited to the price you paid for that course.

Limit for Studios. If you buy as a business, our total liability for any claim connected with a package is limited to the price paid for that package. We are not liable to a business for loss of profit, revenue, business, goodwill or opportunity.

Indirect losses. We are not liable for losses that were not foreseeable when you bought the course, or for indirect losses such as lost income or missed opportunities.

What we never limit. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, for damage caused by our intent or gross negligence (opzet of bewuste roekeloosheid), or for anything else that cannot be limited under applicable law. Nothing in these terms affects your statutory rights as a consumer.

11. Ending your access

You can stop using the academy at any time. This does not entitle you to a refund outside the 14-day period in section 6.

We may pause or end your access if you seriously or repeatedly break these terms. This includes account sharing (section 4), copying or redistributing our content, or failing to pay. Except where immediate action is needed to protect our content or other users, we will first tell you what the problem is and give you a reasonable chance to put it right. If we end your access because you broke these terms, you are not entitled to a refund.

Sections 9, 10 and 14 continue to apply after your access ends.

12. Changes to these terms

We may update these terms from time to time, for example because of changes in the law or in how we run the academy.

• Notice. We will email you about any significant change at least 30 days before it takes effect, and show the date of the latest version at the top of these terms.
• New purchases. Updated terms apply to purchases made after they take effect.
• Courses you already own. For courses you have already bought, the terms you agreed to at the time of purchase continue to apply. We will only apply a change to them if it is minor, is in your favour, or is required by law.

Changes to course content are covered in section 7.

13. Questions and complaints

If you have a question or a complaint, email [email protected]. We aim to reply within 5 working days and to resolve complaints within 14 days.

14. Governing law and disputes

These terms are governed by Dutch law. Disputes will be handled by the competent court in Amsterdam, the Netherlands.

If you are a consumer living outside the Netherlands, you keep the protection of the mandatory consumer laws of the country where you live, and you may also bring a claim in the courts of that country.

15. General

• Third-party services. Our academy runs on Thinkific. Some features, such as payment, are provided by third parties under their own terms.
• Severability. If any part of these terms is found to be invalid, the rest still applies.
• No waiver. If we do not enforce a right straight away, we can still enforce it later.
• Transfer. You may not transfer your rights under these terms to anyone else. We may transfer our rights to another business, for example if House of Ride is restructured or sold, as long as this does not reduce your rights.
• Language. These terms are written in English. If they are translated, the English version applies.